Question 1

Is SustifyHomes free for homeowners?

Accepted Answer

Yes. Searching, comparing service providers and requesting quotes is always free for customers. You only pay the service provider for the work you approve.

Question 2

How do you verify service providers?

Accepted Answer

We check CAC registration, director identity, business address, insurance, trade certifications, portfolio references and bank account ownership before a service provider can list.

Question 3

Which states do you cover?

Accepted Answer

We operate nationwide across Nigeria, with the deepest service provider density in Lagos, Abuja, Rivers, Oyo, Kano and Enugu.

Question 4

How does AI matching work?

Accepted Answer

Your property profile — location, property type, ownership, interests and budget — is matched against verified service provider coverage, capacity, price band and delivery history.

Question 5

How are payments handled?

Accepted Answer

When you award a proposal you pay a 20% booking deposit into escrow. Funds are held by SustifyHomes until you approve the completed work, then released to the provider less a 10% platform commission.

Question 6

Can I get a refund?

Accepted Answer

Yes. You can cancel before the provider starts for a full refund of the deposit, and you can open a dispute if work is incomplete, poor quality or never delivered. Admin resolution can refund in full, release to the provider, or split the deposit.

Question 7

What if something goes wrong on a project?

Accepted Answer

Raise a dispute from the project timeline. The deposit freezes immediately and our resolution team reviews the documented scope, milestones and messages before mediating.

Question 8

Can property developers get bulk pricing?

Accepted Answer

Yes. Enterprise accounts support multi-site sourcing, framework pricing, tenders and compliance reporting with a dedicated account manager.

Question 9

How long does service provider verification take?

Accepted Answer

Typically 72 hours once all documents are uploaded. You can track progress from your service provider dashboard.